Shipping Policy

Fulfillment Location

All orders are fulfilled from our warehouse in Norcross, Georgia, USA. We ship to United States addresses only — all 50 states, including Alaska and Hawaii. We do not currently ship outside the United States.

Domestic US Shipping

Carrier: FedEx Ground (standard) and FedEx Express (expedited).

Estimated delivery times:

• FedEx Ground: 3–5 business days from shipment date
• FedEx 2Day: 2 business days
• FedEx Overnight: Next business day

Delivery estimates begin from the date of shipment, not the date of order. Orders are typically processed within 1–2 business days after payment confirmation.

Shipping Costs

Retail orders ship free anywhere in the United States — there is no minimum and no shipping charge is added at checkout. Wholesale and bulk orders (drums, IBC totes) are palletised and quoted separately, since those move on LTL or FTL freight.

Minimum Orders and Lead Times

• Retail bottles and sample packs: Ships within 1–3 business days
• Wholesale bulk (jerry cans, drums): Ships within 3–5 business days
• Private label orders: Lead time varies by order size and customization (typically 7–21 business days)

Do You Ship Internationally?

No. ThymoCura ships to United States addresses only. Checkout accepts US shipping addresses and prices are in US dollars. If you are outside the United States, please contact us before ordering — we cannot fulfil international retail orders at this time.

Tracking

A tracking number will be provided via email after shipment. You can track your order directly on the FedEx website or your designated freight carrier's portal.

Damaged or Lost Shipments

If your order arrives damaged, please document the damage with photos and contact us. Retail orders: get in touch within 14 days of delivery — the same window as any other return, and we cover the shipping when the fault is ours. Wholesale, bulk, and private label orders: claims must be submitted within 7 business days of delivery. Full details are in our Refund Policy. We will work with the carrier to file a claim and arrange a replacement or credit. Claims submitted after this window may not be eligible for resolution.

Amazon FBA Shipments

For Amazon sellers, we can prepare FBA-compliant shipments including FNSKU labeling, poly-bagging, tamper-evident seals, and case-pack specifications. Please provide your FBA shipment plan at the time of order.

Contact

For shipping questions or freight quotes, please contact our team.