Refund & Return Policy

General Policy

ThymoCura™ is a B2B wholesale and private label supplier. Because our products are food-grade oils and perishable goods, all sales are generally final. We do not accept returns on wholesale bulk oil, private label products, or custom-packaged orders unless the product is defective, damaged in transit, or significantly differs from the agreed specification.

Eligible Claims

You may be eligible for a refund, replacement, or credit in the following situations:

• Damaged in transit: Products that arrive visibly damaged due to carrier handling
• Wrong product shipped: You received a product different from what was ordered
• Quality defect: Product fails to meet the agreed COA specifications, confirmed by an independent lab test
• Spoilage before expiry: Product spoiled before the stated expiration date under proper storage conditions

How to Submit a Claim

1. Contact us within 7 business days of delivery via our contact page
2. Provide your order number, description of the issue, and photo documentation
3. For quality disputes, provide an independent COA from an accredited lab
4. We will review your claim and respond within 3–5 business days

Resolution Options

Depending on the nature of the claim and available inventory, we may offer:

• Replacement of the affected products
• Credit toward a future order
• Partial or full refund to the original payment method

The resolution type is at our discretion based on the specifics of each case.

Non-Eligible Returns

The following are not eligible for return or refund:

• Change of mind after order confirmation
• Custom or private label orders where production has begun
• Products stored improperly by the buyer (exposure to heat, light, or contaminants)
• Claims submitted after 7 business days of delivery
• Orders placed on a "final sale" basis as noted at time of purchase

Damaged Shipments — Carrier Claims

If your order arrives visibly damaged, please refuse delivery if possible and document the damage immediately. Photographs of the outer packaging and product are required for carrier claim processing. Contact us within 2 business days for the fastest resolution.

Contact

To submit a claim or ask a question about our refund policy, please contact our team. We are committed to fair and prompt resolution of all legitimate claims.