Refund & Return Policy

ThymoCura™ sells both retail bottles and wholesale, bulk, and private label orders. These follow different rules — please read the section that applies to your order.

Retail Orders

This section applies to retail bottles purchased directly on thymocura.com.

Conditions

• The product is unopened and unused
• The tamper-evident seal is still intact
• You request the return within 14 days of delivery
• Return shipping is paid by the customer
• The refund is issued after we receive and inspect the returned item

Original outbound shipping charges, if any, are not refundable — unless the return is caused by our error, a defective item, an incorrect item, or another issue attributable to ThymoCura, in which case we cover shipping both ways.

How to start a retail return

1. Contact us through our contact page within 14 days of delivery with your order number
2. We confirm the return and send you the return address
3. Ship the unopened item back to us — please use a tracked service, as we can only refund items we receive
4. Once the item arrives and we confirm the seal is intact, we issue the refund to your original payment method

Refunds are typically processed within 3–5 business days of inspection. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Not eligible for a retail return

• Items that have been opened or used, or whose tamper-evident seal is broken
• Requests made more than 14 days after delivery
• Items damaged after delivery, or stored improperly (heat, direct sunlight, or contamination)

Because this is an ingestible food-grade oil, we cannot resell a bottle once its seal is broken. That is the reason for the unopened requirement — not a restocking preference.

If Something Is Wrong With Your Order

The conditions above cover changing your mind. If the problem is on our side, they do not apply — we make it right and we cover the shipping. If your order arrives damaged, incorrect, or defective, contact us within 14 days of delivery and we will replace or refund it and cover shipping both ways. Contact us if your order:

• arrived damaged or leaking
• is the wrong product, size, or quantity
• arrived with a broken or missing tamper-evident seal
• is past its shelf life on arrival, or spoiled before the expected date under proper storage

Please include your order number and photographs of the item and its outer packaging. We will replace the item or refund it, whichever you prefer. Reporting damage as soon as you notice it — ideally within 2 business days — helps us file the carrier claim while the evidence is fresh, but it does not shorten your 14-day window.

Wholesale, Bulk & Private Label Orders

Wholesale, bulk, and private label orders are custom-produced or bulk food-grade goods and are generally non-returnable. Claims for damaged, incorrect, or off-specification trade orders must be submitted within 7 business days of delivery. The retail 14-day return window above does not apply to trade orders.

Eligible claims

• Damaged in transit: products that arrive visibly damaged due to carrier handling
• Wrong product shipped: you received a product different from what was ordered
• Quality defect: product fails to meet the agreed COA specifications, confirmed by an independent lab test
• Spoilage before expiry: product spoiled before the stated expiration date under proper storage conditions

How to submit a trade claim

1. Contact us within 7 business days of delivery via our contact page
2. Provide your order number, description of the issue, and photo documentation
3. For quality disputes, provide an independent COA from an accredited lab
4. We will review your claim and respond within 3–5 business days

Resolution options

Depending on the nature of the claim and available inventory, we may offer replacement of the affected products, credit toward a future order, or a partial or full refund to the original payment method. The resolution type is at our discretion based on the specifics of each case.

Not eligible

• Change of mind after order confirmation
• Custom or private label orders where production has begun
• Products stored improperly by the buyer (exposure to heat, light, or contaminants)
• Claims submitted after 7 business days of delivery
• Orders placed on a “final sale” basis as noted at time of purchase

Damaged Shipments — Carrier Claims

If your order arrives visibly damaged, please refuse delivery if possible and document the damage immediately — photographs of the outer packaging and product are what the carrier needs to process a claim.

Retail orders: the 14-day window above applies. Wholesale, bulk, and private label orders: claims must be submitted within 7 business days of delivery. See our Shipping Policy for shipment and delivery details.

Contact

To start a return, submit a claim, or ask a question about this policy, please contact our team. We are committed to fair and prompt resolution of all legitimate requests.