Refund & Return Policy

Retail Orders

This policy applies to orders placed on thymocura.com.

Conditions

• The product is unopened and unused
• The tamper-evident seal is still intact
• You request the return within 14 days of delivery
• Return shipping is paid by the customer
• The refund is issued after we receive and inspect the returned item

Original outbound shipping charges, if any, are not refundable — unless the return is caused by our error, a defective item, an incorrect item, or another issue attributable to ThymoCura, in which case we cover shipping both ways.

How to start a retail return

1. Contact us through our contact page within 14 days of delivery with your order number
2. We confirm the return and send you the return address
3. Ship the unopened item back to us — please use a tracked service, as we can only refund items we receive
4. Once the item arrives and we confirm the seal is intact, we issue the refund to your original payment method

Refunds are typically processed within 3–5 business days of inspection. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Not eligible for a retail return

• Items that have been opened or used, or whose tamper-evident seal is broken
• Requests made more than 14 days after delivery
• Items damaged after delivery, or stored improperly (heat, direct sunlight, or contamination)

Because this is an ingestible food-grade oil, we cannot resell a bottle once its seal is broken. That is the reason for the unopened requirement — not a restocking preference.

If Something Is Wrong With Your Order

The conditions above cover changing your mind. If the problem is on our side, they do not apply — we make it right and we cover the shipping. If your order arrives damaged, incorrect, or defective, contact us within 14 days of delivery and we will replace or refund it and cover shipping both ways. Contact us if your order:

• arrived damaged or leaking
• is the wrong product, size, or quantity
• arrived with a broken or missing tamper-evident seal
• is past its shelf life on arrival, or spoiled before the expected date under proper storage

Please include your order number and photographs of the item and its outer packaging. We will replace the item or refund it, whichever you prefer. Reporting damage as soon as you notice it — ideally within 2 business days — helps us file the carrier claim while the evidence is fresh, but it does not shorten your 14-day window.

Damaged Shipments — Carrier Claims

If your order arrives visibly damaged, please refuse delivery if possible and document the damage immediately — photographs of the outer packaging and product are what the carrier needs to process a claim.

The 14-day window above applies. See our Shipping Policy for shipment and delivery details.

Contact

To start a return, report a problem with an order, or ask a question about this policy, please contact our team. We are committed to fair and prompt resolution of all legitimate requests.